Effective: May 1, 2021
At Syndi LTD (“Syndi”), we put
privacy at the front of everything we do. We appreciate that you are trusting
us with information that is important to you, and we want to be transparent
about how we use it.
Here we describe the privacy practices for our applications, software, websites, APIs, products, and services relating to our Syndi Clinic system (the “Services”). You will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.
Specifically, we’ll cover:
• Information We Collect About Your Participants
• Information We Collect About You
• How We Use Information
• How Information Is Shared
• Your Rights to Access and Control Your Personal Data
• Data Retention
• Analytics and Advertising Services Provided by Others
• Our Policies for Children
• Information Security
• Our International Operations and Data Transfers
• Changes to This Policy
• Who We Are and How To Contact Us
When you use our Services, we collect the following types of information.
· INFORMATION YOUR PARTICIPANTS PROVIDE US
o STUDY CODE
We collect a study referral code number which links to their device ID.
o PAYMENT AND CARD INFORMATION
We do not require nor collect payment card information on our platform.
· INFORMATION WE RECEIVE FROM THEIR USE OF OUR SERVICES
o DEVICE INFORMATION
Their device collects data that is pushed to our analytics platform. The data collected varies depending on which device you use. When your device syncs with our applications or software, data recorded on their device are transferred from your device to our servers.
The application collects a variety of information types from your device including accelerometer, gyroscope, light sensor, app usage, survey responses.
o LOCATION INFORMATION
The Services also include features that use precise location data, including GPS signals, device sensors, Wi-Fi access points, and cell tower IDs. We collect this type of data if you grant us access to your location. Participants can always remove our access using mobile device settings. We may also derive your approximate location from an IP address.
o INFORMATION WE RECEIVE FROM THIRD PARTIES
We do not receive any data from third parties, and we do not share any personal identifying information with third parties.
o HEALTH AND OTHER SPECIAL CATEGORIES OF PERSONAL DATA
To the extent that information we collect is health data or another special category of personal data subject to the European Union’s General Data Protection Regulation (“GDPR”), we ask for your explicit consent to process the data. We obtain this consent separately when you enroll. You can use the account settings to withdraw consent at any time, including by stopping the use of a feature, removing our access to a third-party service, unpairing the device, or deleting the data or the account.
In addition to the data we collect regarding the participants in your Study, we require some information regarding your and any team member you authorize to access the Research Platform.
• ACCOUNT INFORMATION
Some information is required to create an account on our Research Platform, such as your name, email address, password, your mobile telephone number for multi-factor authentication. This is the only information you have to provide to create an account with us.
We use the information we collect to provide you with secure access to the Platform.
We use information collected from participants to deliver services to researchers, including the following services:
• PROVIDE AND MAINTAIN THE SERVICES
Using the information that we collect, we are able to deliver the Services to you and honour our Terms of Service contract with you.
• IMPROVE, PERSONALIZE, AND DEVELOP THE SERVICES
We use the information we collect to improve and personalize the Services and to develop new ones. For example, we use the information to troubleshoot and protect against errors; perform data analysis and testing; conduct research and surveys, and develop new features and Services.
When participants allow us to collect precise location information, we use that information to provide and improve features of the Services such as recording where an event took place or mapping an activity.
o We use participant information in one of two ways:
Their data is used directly in the study in which they enrolled with information collected in alignment with the consent agreement for the study.
Anonymized and/or de-identified data is used across studies to improve the analysis of the data and our ability to leverage artificial intelligence to identify effective protocols.
• COMMUNICATE WITH YOU
We use your information when needed to send you and your participants' Service notifications and to respond to you when you contact us.
• PROMOTE SAFETY AND SECURITY
We use the information we collect to promote the safety and security of the Services, our users, and other parties. For example, we may use the information to authenticate users, protect against fraud and abuse, respond to a legal request or claim, conduct audits, and enforce our terms and policies.
For personal data subject to the GDPR, we rely on several legal bases to process the data. These include when you have given your consent, which you may withdraw at any time using your account settings and other tools; when the processing is necessary to perform a contract with you, like the Terms of Service; and our legitimate business interests, such as in improving, personalizing, and developing the Services, marketing new features or products that may be of interest, and promoting safety and security as described above.
We do not share personal information except in the limited circumstances described below.
You may direct us to disclose your information to others. For certain information, we provide you with privacy preferences in account settings and other tools to control how your information is visible to other users of the Services.
We do not share your data with anyone for external processing. Data may be stored at a third-party hosting site, such as Amazon AWS, however, all data is encrypted and not accessible to the hosting organization.
We may preserve or disclose information about you to comply with a law, regulation, legal process, or governmental request; to assert legal rights or defend against legal claims; or to prevent, detect, or investigate illegal activity, fraud, abuse, violations of our terms, or threats to the security of the Services or the physical safety of any person.
Please note: Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless we are prohibited by law from doing so. In cases where a court order specifies a non-disclosure period, we provide delayed notice after the expiration of the non-disclosure period. Exceptions to our notice policy include exigent or counterproductive circumstances, for example, when there is an emergency involving a danger of death or serious physical injury to a person.
We may share non-personal information that is aggregated or anonymized so that it cannot reasonably be used to identify an individual. We may disclose such information publicly and to third parties, for example, in public reports about exercise and activity, to partners under agreement with us, or as part of the community benchmarking information we provide to users of our subscription services.
If we are involved in a merger, acquisition, or sale of assets, we will continue to take measures to protect the confidentiality of personal information and give affected users notice before transferring any personal information to a new entity.
We provide Participants with account settings and tools to access and control use of personal data, as described below, regardless of where you live. If you live in the European Economic Area, United Kingdom, and Switzerland (the “Designated Countries”), there are a number of legal rights with respect to personal information, which the account settings and tools allow participants to exercise, as outlined below.
If they choose to delete their account, please note that while most of the information will be deleted within 30 days, it may take up to 90 days to delete all of the information, like the data recorded by your Syndi device and other data stored in our backup systems. This is due to the size and complexity of the systems we use to store data. We may also preserve data for legal reasons or to prevent harm, including as described in the How Information Is Shared section.
We provide account settings and tools to control our data use. For example, through your privacy settings, participants can limit how their information is visible to other users of the Services; using notification settings, they can limit the notifications received from us; and under application settings, they can revoke the access of third-party applications that they previously connected to your Syndi account. Participants can also use the Syndi application to unpair the device from their account at any time.
In addition to the various controls that we offer, if participants reside in a designated country, they can seek to restrict our processing of the data in certain circumstances. Please note that they can always delete their account at any time.
If you need further assistance regarding your rights or the rights of your participants, please contact our Data Protection Officer at and we will consider your request in accordance with applicable laws.
We keep account information, like your name, email address, and password, for as long as the account is in existence because we need it to operate the account. We keep other information, like activity data, until participants use the account settings or tools to delete the data or the account because we use this data to support the goals of the Study and delivery of the Services under this agreement. We also keep information about you and your use of the services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.
We appreciate the importance of taking additional measures to protect children’s privacy. A parent or guardian must give consent to participate in the study. Minors are not permitted to install the application without parental consent.
We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our Services. No method of transmitting or storing data is completely secure, however. If you have a security-related concern, please contact Customer Support.
We operate internationally and transfer information to the United States and other countries for the purposes described in this policy.
We rely on multiple legal bases to lawfully transfer personal data around the world. These include consent, the EU-US and Swiss-US Privacy Shield, and EU Commission approved model contractual clauses, which require certain privacy and security protections. You may obtain copies of the model contractual clauses by contacting us. Syndi complies with the Privacy Shield principles regarding the collection, use, sharing, and retention of personal information.
Please note that the countries where we operate may have privacy and data protection laws that differ from, and are potentially less protective than, the laws of your country. You agree to this risk when you create a Syndi Clinic account and click “I agree” to data transfers, irrespective of which country you live in. If you later wish to withdraw your consent, you can delete your Syndi Clinic account as described in the section.
We will notify you before we make material changes to this policy and give you an opportunity to review the revised policy before deciding if you would like to continue to use the Services. You can review previous versions of the policy in our archive on our website.
Syndi LTD, a UK company, is the data controller that provides you with the Services. You may contact us at:
31 Willoughby Road
London, KT2 6LN
We will respond to You within 48 hours and help resolve Your concerns or complaints.
If you are not satisfied with Our Resolution, you have the right to complain to a Data Protection supervisory authority in Your country or state of residence. We will fully cooperate with the supervisory authority. Contact details for Data Protection Authorities in the EU are available